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RESEARCH ON APPLYING RISK MANAGEMENT IN THE FIELD OF QUALITY IN ORDER TO IMPROVE THE PHARMACY ACTIVITY. I. APPLYING QUALITY MANAGEMENT METHODS TO HIGHLIGHT THE CAUSES THAT CAN LEAD TO RISKS OF ERRORS IN ACTIVITIES PERFORMED BY THE PHARMACIST IN PHARMACY

ANAMARIA BOBOIA ^*

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The paper objectives were researching, applying and demonstrating the utility of quality management methods in optimization of pharmacy activity, applying and assessing the impact of risk management in the field of quality of community pharmacies management. In the pharmaceutical field, the quality system is very important, and the risk management is a valuable component of an efficient quality system. The risk assessment provides a scientific and practical support for decision making. By applying the methods of quality management, this research presents the risks of errors in community pharmacy activities. The implementation of quality management methods was achieved in order to optimize pharmacies activities and increase their performance. The causes which can lead to errors in the pharmacy were identified by using Ishikawa diagram, the potential risks errors were analysed and evaluated by applying risk ranking method and relations diagram, highlighting pharmacy activities during which the risk of errors may occur. The results of the present paper provide the basis for further research to develop a program to reduce errors in the community pharmacy. There have been highlighted and quantified the causes which can lead to errors in the pharmacy, by emphasizing pharmacist activities during which risks of errors may occur. The paper has practical utility and the research results can be applied by pharmacies, contributing to improve their performance.