IMPLEMENTATION OF PROFFESIONAL PHARMACEUTICAL
COUNSELLING SCHEME IN COMMUNITY PHARMACIES IN POZNAN
AND WARSAW (POLAND)
MAGDALENA WASZYK-NOWACZYK 1*, BEATA SZUKALSKA 2, WERONIKA GUZENDA 3, MICHAŁ MICHALAK 4
1Department of Pharmaceutical Technology, Pharmacy Practice Division, Poznan University of Medcial Sciences, 70 Bukowska
Street, 60-812 Poznan, Poland
2Medicover Pharmacy, 88 Baraniaka Street, 61-131 Poznan, Poland
3Student’s Pharmaceutical Care Group, Department of Pharmaceutical Technology, Pharmacy Practice Division, Poznan
University of Medical Sciences, 70 Bukowska Street, 60-812 Poznan, Poland
4Department of Computer Science and Statistics, Poznan University of Medical Sciences, 79 Dabrowskiego Street, 60-529
Poznan, Poland
*corresponding author: mwaszyk@ump.edu.pl
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Abstract:
Although pharmaceutical care implementation in Poland isn’t completed, patients often seek for simply counselling. For that
reason, pharmacists and pharmacy technicians should be prepared to give professional advices. The purpose of the study was
to implement and assume the pharmaceutical counselling scheme in community pharmacy. After scheme implementation an
anonymous questionnaire was administered to 245 pharmacy employees in Poznan and Warsaw, Poland. In this study
patients’ preferred more often pharmacist consultation (p < 0.001). Pharmacists confirmed that patients’ diagnosis were
correct and they were more critical with this opinion (p = 0.047). Pharmacists more often referred patients’ for physician
consultation and assessed that there were contraindications to prescribed drugs (respectively p = 0.013 and p = 0.005).
Development of pharmaceutical counselling in Polish community pharmacy may help to increase safety of pharmacotherapy
and gives a possibility to cooperate with a patient and physician in a better way.

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