BRIEF ASSESSMENT OF PHARMACIST-PATIENT COMMUNICATION
EFFICIENCY IN ROMANIAN PHARMACIES
AURA RUSU 1, CAMIL-EUGEN VARI 2, GABRIEL HANCU 1*, MARIA DORINA PASCA 3, RALUCA BOTEZATU 1, DRAGOS CUCORANU 4, DANIELA LUCIA MUNTEAN 5
University of Medicine, Pharmacy, Sciences and Technology of Târgu Mureș, 38 Gh. Marinescu Street, RO-540139, Târgu
Mureș, Romania
1Faculty of Pharmacy, Pharmaceutical Chemistry Department
2Faculty of Pharmacy, Department of Pharmacology and Clinical Pharmacy
3Faculty of Medicine, Department of Ethics and Social Science
4Faculty of Medicine
5Faculty of Pharmacy, Department of Analytical Chemistry and Drug Analysis
*corresponding author: gabriel.hancu@umftgm.ro
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Abstract:
The pharmacist is the final specialist in the triad physician-pharmacist-patient, but has maybe the greatest responsibility in the
success of the treatment. This research is aimed mainly to evaluate the efficiency of the communication level between the
pharmacist and the patients in Romanian pharmacies. The questionnaire method was applied in the period between April
2016 and May 2016, 689 patients were randomly selected at the exit of pharmacies. The results of the survey indicated that
the communication with the patient need to be optimized through multi-question inquiry and drug-related advice: how to
administer the medicine, doses, common side effects and treatment-appropriate diets. Also, a discontinuity regarding the
professional relationship with the patient was also observed. Generally, the estimated level of communication efficacy with
the patient reaches approximately 64%. The challenge of the future for the pharmacists should be a pharmaceutical care
practice in accordance with patient individual needs based on a more efficient communication.

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