RISK MANAGEMENT IN PREVENTING MEDICATION ERRORS IN A
COMMUNITY PHARMACY
ANA-MARIA OLTEAN, OFELIA CRIŞAN *
Department of Pharmaceutical Legislation and Management, Faculty of Pharmacy, “Iuliu Haţieganu” University of Medicine
and Pharmacy Cluj-Napoca, 12 Ion Creangă Street, Cluj-Napoca, Romania
*corresponding author: ofelia.crisan@umfcluj.ro
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Abstract:
The aim of this paper was to create a model for a risk management plan for preventing the medication errors in a community
pharmacy. Our objectives were to present useful tools for the community pharmacists to manage such errors and a practical
example of identifying risk minimisation strategies. Following the brainstorming method, the most important medication
errors were identified. Using the affinity diagram, they were grouped into prescribing, dispensing and administration errors.
Within the prioritization matrix, these errors were classified using as criteria: patient safety, relevance for pharmacists, human
resources needed and the cost of implementing a risk minimisation strategy. The medication errors were classified based on the
final score and risk management strategies were proposed for each of them. The risk management plan is essential in preventing
medication errors and can be an important part in the policy of quality assurance in a community pharmacy activity.

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